Cancellation & Return Policy

Cancellation by Company:

Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled shall include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, problems identified by our credit and fraud avoidance department or any defect regarding the quality of the product. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Card Account. Any type of voucher used in these orders shall be pushed back into the user's account in case of cancellation by Company.

Cancellations by the Customer:

In case of requests for order cancellations, Company reserves the right to accept or reject requests for order cancellations for any reason. As part of usual business practice, if we receive a cancellation notice and the order has not been processed / approved by us, we shall cancel the order and refund the entire amount. A request for cancellation of order shall be valid and accepted only if they are made within 24 (twenty four) hours of making the order on the Site. We will not be able to cancel orders that have already been processed or orders for which request for cancellation is made after the expiry of 24 (twenty hours) from making the order. Company has the full right to decide whether an order has been processed or not. The customer agrees not to dispute the decision made by Company and accept Company's decision regarding the cancellation. In the event of cancellation of order by the customer Company shall not refund the voucher, if any used against such order.

  • A full refund of order amount provided order is cancelled within 24 hours and before dispatch of goods whichever is earlier.
  • Customer is eligible for a full refund equal to the value of goods not delivered within 72 hours.
  • No refund shall be entertained once goods are dispatched or delivered at customer premises.
  • In case of returns, wherever applicable and approved by Grocely.com management, full refund of such items will be credited to customer account subject to goods are returned in original packaging and have not been used or consumed. All returns shoud be reported within 24 hours of delivery. Shipping charges towards return as applicable will borne by the customer.
  • No exchanges will be entertained.
  • All refunds take 7-10 business days for processing.

Fraudulent /Declined Transactions: 

Our fraud detection team constantly monitors the user's account in order to avoid fraudulent accounts and transactions. Company reserves the right to initiate legal proceedings against such persons for fraudulent use of the Site and any other unlawful acts or omissions in breach of these terms and conditions. In the event of detection of any fraudulent or declined transaction, prior to initiation of legal actions, Company reserves the right to immediately delete such account and dishonour all past and pending orders without any liability. For the purpose of this clause, Company shall owe no liability for any refunds. Your privacy is important to us and we will protect it. We will not share your personal information with anyone other than those listed in our Privacy Policy. Any issues or concerns should be highlighted to Company by the Customer. Issues or concerns highlighted by any person/party other than the Customer will not be considered a bona fide dispute.

For detailed Terms and Conditions please click here.